Terms of service

Terms of Service

Last updated: October 13, 2026

OVERVIEW
Welcome to Sunshell Baby! These Terms of Service are an agreement between you and Sunshell LLC, a California limited liability company (“Sunshell,” “we,” “us” and “our”), which operates the Sunshell Baby online store at sunshellbaby.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as product safety, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen because of the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted or rendered in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 – PRODUCT SAFETY, INTENDED USE, AND SUN PROTECTION DISCLOSURES
Our products are designed for use with infants and young children in structured, buckle-style baby carriers. Please read this section carefully, as it contains important information about the intended use, limitations and safety considerations of our products.

Compliance. Our products have completed the testing required under the Consumer Product Safety Improvement Act (CPSIA) for children’s products. Completion of this testing does not guarantee against all possible risks, and it does not substitute for your own careful use, supervision and judgment.

UPF Rating. Our fabric is rated for ultraviolet protection by our fabric supplier. This rating reflects the supplier’s own testing and representations about the fabric used in our products. We have not independently obtained third-party laboratory certification of this rating at this time. We do not warrant or guarantee a specific, certified UPF rating. You should not rely on any UPF value referenced in our marketing or product materials as an independently verified or certified statement of fact unless we expressly state otherwise.

Not a Substitute for Other Sun Safety Measures. Our products are intended to be used alongside, not in place of, other recommended sun safety practices. These include appropriate clothing, shade, and guidance from your child’s pediatrician about sun exposure appropriate to your child’s age and skin sensitivity. Our products are not a substitute for sunscreen where sunscreen use is otherwise appropriate and recommended for your child.

Supervision and Proper Use Required. Our products must be used strictly in accordance with the instructions provided with the product and on our website. A caregiver must directly supervise the child at all times while our products are in use. Improper use, modification, or use inconsistent with our instructions may reduce the effectiveness of the product and increase the risk of harm.

No Guarantee Against Overheating or Discomfort. Our products are designed with breathability as a priority. However, we do not warrant or guarantee that use of our products will prevent overheating, discomfort or any adverse reaction in any specific child under any specific conditions. Weather, individual child sensitivity, duration of use and other factors outside our control affect outcomes. Caregivers should monitor their child directly and adjust use accordingly.

Age and Product Fit. Our products are intended for use with infants and toddlers within the size and age range specified on our product pages, used with a properly fitted, compatible structured carrier. Fit and compatibility may vary by carrier brand and child size. Please review our Fit & Compatibility guidance before use.

SECTION 4 – ORDERS
When you place an order, you are making an offer to purchase. Sunshell reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sunshell confirms acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 5 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, and it will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. We may offer promotions on the Services from time to time that affect pricing and are governed by terms and conditions separate from these Terms. If the terms of a promotion conflict with these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:
(i) the credit card information you provide is true, correct and complete;
(ii) you are duly authorized to use that credit card for the purchase;
(iii) charges incurred by you will be honored by your credit card company; and
(iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 6 – SHIPPING AND DELIVERY
Shipping details are described in our Shipping Policy. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or by other events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 7 – INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Sunshell LLC, its affiliates or licensors. They are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in them grants, or shall be construed as granting, a license or other rights to you under any patent, trademark, copyright or other intellectual property of Sunshell LLC, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Sunshell LLC.

Sunshell’s names, logos, product and service names, designs and slogans are trademarks of Sunshell LLC or its affiliates or licensors. You must not use these trademarks without our prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 8 – OPTIONAL TOOLS
You may be given access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or input over.

You acknowledge and agree that we provide access to these tools “as is” and “as available,” without any warranties, representations or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should make sure you are familiar with and approve of the terms on which the relevant third-party provider(s) offer those tools.

We may also offer new features through the Services in the future, including new tools and resources. These new features will also be considered part of the Services and are subject to these Terms of Service.

SECTION 9 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or to your purchase or use of any products, services, resources or content on any third-party websites. Please carefully review the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY
Sunshell Baby is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Sunshell LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sunshell LLC, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Sunshell LLC.

SECTION 11 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 12 – FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. For example, we may use this license to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms.

You also represent and warrant that:
(i) you own or have all necessary rights to all Feedback;
(ii) you have disclosed any compensation or incentives received in connection with your Feedback; and
(iii) your Feedback will comply with these Terms.

We have no obligation to:
(1) keep your Feedback confidential;
(2) pay compensation for your Feedback; or
(3) respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Information on or in the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 14 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms;
(g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam” or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Sunshell LLC, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm or pretext the Services;
(e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or
(f) interfere with, bypass or circumvent the security or authorization features, robot exclusion headers or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 15 – AGENTS
15.1 This section (“Agent Terms”) applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of that person or entity or using that person’s device, without direct supervision.

15.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 15.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that it refrain from doing so.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

15.4 Agents must:
(i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the request’s user agent string;
(ii) not conceal or obfuscate that any access, use or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans;
(iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and
(iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 16 – TERMINATION
We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after any termination:

• Intellectual Property
• Feedback
• Termination
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Severability
• Waiver; Entire Agreement
• Assignment
• Governing Law
• Privacy Policy
• Any other provisions that by their nature should survive termination

SECTION 17 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on this information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on these materials by you, any other visitor to the Services, or anyone who may be informed of any of their contents.

EXCEPT AS EXPRESSLY STATED BY SUNSHELL LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 18 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SUNSHELL LLC, OUR PARTNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SECTION 19 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sunshell LLC, Shopify, and our affiliates, partners, members, managers, officers, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:
(1) your breach of these Terms of Service or the documents they incorporate by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including choice of counsel. However, we will not settle any claim requiring non-monetary obligations from you without your consent, which you will not unreasonably withhold. You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 20 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be considered severed from these Terms of Service. That determination will not affect the validity and enforceability of the remaining provisions.

SECTION 21 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not waive that right or provision.

These Terms of Service, together with any policies or operating rules we post on this site or in respect of the Services, constitute the entire agreement and understanding between you and us. They govern your use of the Services and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.

SECTION 22 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 23 – GOVERNING LAW
These Terms of Service, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. You and Sunshell LLC consent to the exclusive venue and personal jurisdiction of the state and federal courts located in San Luis Obispo County, California.

SECTION 24 – HEADINGS
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and those changes will be effective on the date specified in the notice. Your continued use of or access to the Services after we post any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 26 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to hello@sunshellbaby.com.

Sunshell LLC
2905 Broad St #1011
San Luis Obispo, CA 93401
hello@sunshellbaby.com